Do you have a new setting can smell a mile away. We all again, and we all know how it can be scary in the first inspection. I want to do with you some do's and don'ts to share, to help you through it, and to establish good habits.
Never tell an insured who are new or whether the first storm event.
Have an assured, it will automatically create an atmosphere of distrust and uncertainty in the insured. And that will complicate your task.
Never discuss your personal problems or personal lives.
Its fine to chat ... In order for the insured to taste, but keep it light. Remember that you are there to solve their loss. If for any reason you deny your application, at the end or you are not happy with your assessment of the damage, they will all repeat tell them. The key is that you are a professional. always behave in this way.
Enter never be a definitive answer in something sure is not safe, or commit to something that is not safe.
If you do not know the answer, get away from them to go your truck and a manager in the office or field manager for response. If you can not reach someone, then say the insured would be an investigation and recall his. Then find the answer and call you back. You only do things or try to improvise. He will come to bite them later.
They are fully prepared.
Do you have all the tools you need and the relevant documents with you politically.
not occur safely in a manner (not arrogant).
Do not declare the insured what happened the damage and show.
Not sure to do a thorough inspection.
Declares that the insured, what's the harm, and whether it will be covered.
Ask them not when they understand, and if they have questions.
Do not give the insurance your phone number if you have questions later.
